You can delete your Spåna account and its data at any time. Deletion is immediate and permanent – there is no waiting period and no recovery.
From the app
Open Spåna on iPhone or Android, go to Settings → Account → Delete account, and confirm. This is the quickest route and needs nothing else from us.
From the web
Sign in at app.spaana.com, then go to Settings → Account → Delete account. Use this if you have already uninstalled the app.
By email
If you cannot sign in, email hello@spaana.com from the address on the account and ask us to delete it. We will confirm your identity, delete the account, and reply to confirm – normally within 30 days.
What gets deleted
Deleting your account permanently removes your profile, email address and sign-in identity, together with the rooms, sensors, alert rules, alert history and sensor events belonging to your household. Your device stops receiving push notifications, and if you signed in with Apple, we revoke that sign-in grant at the same time.
If you are the only administrator of your household, deleting your account also deletes the household itself and everything in it, including any other members' access. Your agent will no longer be able to connect, and the hub credentials it holds stay on your own network – we never had them.
What we may keep
We may retain limited records where we are required to, such as server logs kept briefly for security and abuse prevention, and any records we must hold for legal or accounting reasons. These are not linked to your account once it is deleted.
Questions
Contact Inellipse at hello@spaana.com. See also our Privacy Policy.